What if I need to change or cancel a service?

What if I need to change or cancel a service?

Cancellations
  • There is no fee for events cancelled prior to your confirmation of your Welnys provider.
  • For events cancelled after your confirmation of your Welnys provider, 50% of the fee is due.
  • For events cancelled within 48 hours of job date, 100% of the event fee is due.
Rescheduling
  • There is no fee to reschedule an event with 10 business days notice. 
  • If you provide less notice, we will do our best to accommodate your request. 
Bad Weather
  • If you are expecting bad weather in your area and want to reschedule your service, please reach out to your Welnys Concierge as soon as possible. Call our concierge hotline at 866-643-0520 or email concierge@welnys.com.
  • There is no cancellation fee for events cancelled due to weather or “force majeure” so long as those events are rescheduled within 30 days.
  • If you provide less than 4 hours notice of weather cancellation, you may be charged a fee equivalent to 1 hour if your provider is already en-route. 
  • We may proactively reschedule your service if the weather is predicted to be very extreme, if your provider has trouble commuting, or if conditions are un-safe. If this event, we will reschedule your service to another day. 
Holidays
  • If your regularly scheduled event falls on a holiday and you want to reschedule your service, please let your Welnys Concierge know. Welnys will assume services will proceed as planned unless we hear otherwise from you. 

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