What happens if the provider cancels?

What happens if the provider cancels?

Occasionally, providers fall ill or have another issue that prevents them from completing a job.

If you are a Concierge Client

When that happens, your Welnys Concierge will immediately jump on the case and attempt to find a substitute from our large network of providers. Rest assured, we will do everything in our power to ensure services are completed as planned by a qualified provider. In the event that a substitute cannot be procured for the original job date, Welnys will provide a rescheduled date.

If you are a self-service Client

We recommend that you communicate directly with your provider to find a suitable date for rescheduling.

Please also see our cancellation policy.

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