Provider Pre-Event Call Guidance
This information will help you prepare for your pre-event call and event date with Welnys. What is a Pre-Event Call? The pre-event call is a 30 minute video conference meeting with the Concierge Team, the provider, and the client to go over the ...
When will Welnys use the legacy system vs. the new system?
Since we've announced our product relaunch in May of 2021, we're in the process of migrating providers over to the new system. While this is ongoing, sometimes we need to still use our old system. Here's what to expect, and when. Old system The old ...
What is identity verification and how does Welnys use it?
Before we approve you as a provider with Welnys, we will ask you to go through an identity verification process. We will email you a link to complete the process. The link expires in 48 hours. Please complete the process before the link expires! ...
In Case Of Emergency
If you are running late or are unable to get to the job site, please call or text our Provider Hotline: (866) 643-0520. Failure to do this will put you in breech of contract and may jeopardize future opportunities with Welnys.
How do I get paid?
If you're booked from the Welnys Marketplace: Our marketplace is integrated with Stripe. When a buyer books you on the marketplace, you will automatically be paid once the buyer marks your job as completed. Be sure to set up your payment details. ...