Cancellations
What happens if the provider cancels?
Occasionally, providers fall ill or have another issue that prevents them from completing a job. If you are a Concierge Client When that happens, your Welnys Concierge will immediately jump on the case and attempt to find a substitute from our large ...
What if I need to change or cancel a service?
Cancellations There is no fee for events cancelled prior to your confirmation of your Welnys provider. For events cancelled after your confirmation of your Welnys provider, 50% of the fee is due. For events cancelled within 48 hours of job date, 100% ...
My Provider Did Not Show Up
Please call 866-643-0520 so that we can assist you.